Frequently asked questions
- How do I pay? You can make payments by cash or bank transfer. All orders have to be paid in full before ordering. Collection of products is preferable. There is no refunding available on products once they have been ordered. What happens if I cancel? Please see Terms and Condition
- What packages and products do you offer? Newborn portraits offers a wide range of packages and products to suit all tastes and budgets including Fine Art Canvas Wraps, Bespoke Frames, Mounted Prints and Digital Files on USB or Digital Download.
Please see current product list for further information. - Is there a sneak peek? I usually aim to get an image on the blog, Facebook or Instagram by the following day (not guaranteed), providing you are willing to sign a consent form at the end of the session. The remainder of your images will be available to view at the viewing appointment within 3 weeks of your session date.
- Your finished products will be ready for collection within 4 weeks after your order has been placed.
- What happens after the session? Your viewing appointment will be ready within 3 weeks of the shoot.
After viewing the gallery you can choose one of our packages and add any additional products that you may want.
A digital package must be purchased before any additonal products can be ordered. - What about the weather? If it is an outdoor location shoot and we are unable to capture those all important pictures we will reschedule for another date, or try and find an indoor location close by.
- What should we wear?It is entirely up to you what you and your family wear for the session.
We give advice of matching tonal colours, simple is best. Avoiding logos and patterns. Basic all black and whites work well for adults.
If you are opting for a clothing change during the session please remember to have these pre-planned. I can help with this if you would like guidance . You may also choose from my selection of girls dresses and boys shirts. Only available in certain sizes so please be sure to ask before hand if I have anything available. - Can I bring a friend? We would rather you kept the session to parents only, the studio is small and this can become very distracting having more people around.